Return and Shipping Policy
Returns, Refunds and Exchanges Policy
No returns or refunds.
Payment Policy
Accepted Methods of Payment (Pay Pal)
Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Shipping Policy
All orders are shipped within 7 to 14 days.
(Orders are usually shipped the next day.)
Carriers
We use the following carriers to deliver our orders:
USPS
Order Tracking
If
a tracking # is provided by the shipping carrier, we will update your
order with the tracking information. Please note that all orders using
1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is a $8.00 flat rate shipping charge.
Back Orders
If
an item goes on back order we will ship you the part of your order that
is in stock. When the item becomes available we will ship you the rest
of your order. You will not be charged any additional shipping and
handling for the second shipment
Privacy Policy
This
policy covers how we use your personal information. We take your
privacy SERIOUSLY and will take all measures to protect your personal
information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only
your order data billing, shipping, and order contents data is stored on
our server. This information is encrypted using a Secure Sockets Layer
before it is transmitted over a web server. We do not store your Credit
Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.Returns, Refunds and Exchanges Policy
No returns or refunds.
Payment Policy
Accepted Methods of Payment (Pay Pal)
Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Shipping Policy
All orders are shipped within 7 to 14 days.
(Orders are usually shipped the next day.)
Carriers
We use the following carriers to deliver our orders:
USPS
Order Tracking
If
a tracking # is provided by the shipping carrier, we will update your
order with the tracking information. Please note that all orders using
1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is a $8.00 flat rate shipping charge.
Back Orders
If
an item goes on back order we will ship you the part of your order that
is in stock. When the item becomes available we will ship you the rest
of your order. You will not be charged any additional shipping and
handling for the second shipment
Privacy Policy
This
policy covers how we use your personal information. We take your
privacy SERIOUSLY and will take all measures to protect your personal
information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only
your order data billing, shipping, and order contents data is stored on
our server. This information is encrypted using a Secure Sockets Layer
before it is transmitted over a web server. We do not store your Credit
Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.One Year Limited Warranty
1. LIMITED WARRANTY.
SCENT
STEP LLC warrants that any goods supplied by it shall be free from
defects in material and workmanship for one (1) year from the date of
delivery.
This LIMITED WARRANTY does NOT apply where there has been a
failure of the goods due to improper use; breakage not due to defect;
failure on account of faulty or improper installation or handling; or
failure on account of installation in a building of faulty design or
construction. As an example.
LIMITED WARRANTY IS EXCLUSIVE AND IS IN
LIEU OF ANY OTHER REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
This exclusion applies to original and replacement goods.
Sales
representative of SCENT STEP LLC are not authorized to make warranties
about goods. SCENT STEP’S sales representatives’ ORAL STATEMENTS DO NOT
CONSTITUTE WARRANTIES, shall not be relied upon by Buyer, and are not
part of the contract for sale.If Buyer believes it has purchased
defective goods as described above, Buyer must notify SCENT STEP LLC
immediately in writing why Buyer believes the goods are defective. SCENT
STEP LLC may then request the Buyer to return the allegedly defective
goods (or a sample) to SCENT STEP; have SCENT STEP’S representative
inspect the goods at the job site, as installed, or at SCENT STEP'S
address; and/or rely upon the information Buyer has to provided to
determine whether the goods are defective as described above. If any
goods are proven to be defective as described above, then SCENT STEP LLC
will, at SCENT STEP’S sole discretion, either repair or replace the
defective goods or issue to Buyer a credit equal to the price of the
defective goods charged by SCENT STEP LLC to Buyer. Said repair or
replacement of defective goods or issuance of credit shall constitute
fulfillment of all liabilities of SCENT STEP LLC to Buyer with respect
to, or arising out of, the goods, whether based on contract, negligence,
strict tort or otherwise. SCENT STEP LLC reserves the right to change
design, color, models, and to discontinue the manufacture of any goods.
2.DISCOUNT OF DEFECTIVE/DAMAGED GOODS.
Notwithstanding
anything contained herein to the contrary, if SCENT STEP has given
Buyer a discount in lieu of defective/damaged goods (which, a given,
will be indicated on the front side hereof), then in consideration for
said discount, Buyer shall be responsible to handle, and absorb all
costs associated with, all normal and incidental problems relating to
the goods sold hereunder, including , but not limited to, defective or
damaged goods, and as such SCENT STEP LLC shall have no responsibility or liability for the same.
3. LIMITATION OF LIABILITY.
SCENT
STEP LLC shall not under any circumstances be liable for incidental
damages or for special or consequential damages. The remedies of Buyer
set forth herein are
exclusive, and the liability of SCENT STEP LLC with respect to any contract or anything done in connection
therewith such as the performance or breach thereof, or from the manufacture, sales, delivery,
resale, installation or use of any goods covered by or furnished under this agreement, whether
arising out of contract, negligence, strict tort, or under any warranty or otherwise, shall not, except
as expressly provided herein, exceed the price of the goods upon which such liability is based.
This limitation of liability applies to original and replacement goods.
